ServiceMax Field Service App is the next generation mobile app for Field Service Management in the enterprise. More than just a calendar and task list, the Field Service App empowers field engineers with everything they need to show up on time, stay productive, speed time-to-invoice and improve customer experience. It delivers an enhanced field-ready design that takes advantage of the native capabilities, larger screen and greater power of the iPad.
Engineers, even while offline, self-schedule, verify entitlements, order parts, manage returns and complete jobs with data collection and work order close processes that come complete with time and materials entry and reporting to the customer. ServiceMax Field Service App is the only app engineers need to complete any type of checklist, send it back to the office in real-time, stay compliant and safe and deliver consistent service customers will love.
*** To use the latest features available with ServiceMax Field Service, existing ServiceMax customers can upgrade for free to the ServiceMax Summer ‘16 release. The ServiceMax Installed Base App (formerly ProductIQ) requires an additional purchase.***
Benefits
• Delight customers by arriving on time and well equipped to solve perform their work efficiently and meet SLAs
• Improve repair times and first time fix rates by providing access to customer, site and installed product information, social collaboration tools, inventory, warranties & contracts, SLAs, and pricing
• Speed cash flow by empowering techs to debrief work orders, generate a service report and capture signatures while on site
• Sell more services by providing service technicians selling recommendations and access to current pricing
• Decrease time to implement by configuring once and deploying to any device – no coding needed
• Shift to proactive service by leveraging smart, connected product (IoT) data and configurations
• Reinforce service standards and process steps that keep engineers and technicians safe and help achieve greater regulatory and policy compliance
Features
• Enhanced field-ready design features large targets, fewer clicks, time-saving formula fields and data validation, even if connectivity is not available
• Access to all pertinent data: entitlement verifications, customer history, location, contacts, product service history, repairs, warranties and more
• Smart Sync delivers fast, reliable offline performance using bi-directional sync and advanced offline scenarios
• Multiple calendar views of work orders, long-term projects and tasks can be color-coded and dynamically changed
• Self-dispatching lets technicians schedule and reschedule work orders to make the most of their workday
• One-touch communication and hands-free GPS navigation offer quick access to job information
• Push notifications alert technicians to updated work orders and events
• Single sign on (SSO) and OAuth 2.0 support ensure faultless, secure access
• Troubleshooting gives expert access to product documents, videos and social collaboration
• AirPrint lets techs print a service report in the field to any AirPrint-enabled printer
• Search to quickly locate parts and products in trunk stock, work orders, technicians, accounts and more
• Real-time, automated pricing checks entitlements for accurate time and materials estimations
• Smart Business Docs to create service reports, invoices, etc. and have customers sign them while on site
• Add attachments (up to 25MB each), so techs can easily capture and share photos/video taken at the customer site, email service reports, or contracts
• Create template driven checklists for standardized inspections, safety checks, diagnostics and more
• The ServiceMax Installed Base App (ProductIQ) delivers connected device details for technician visibility and records in-field activities.***
Note: "Continued use of GPS running in the background can dramatically decrease battery life."